Refund policy
Effective and last updated: September 5, 2026
30-day return window
You may request a return within 30 days after delivery. To be eligible, an item must normally be unused, in the condition received, and returned with its original packaging and included parts. Proof of purchase is required.
Start a return
Email support@degya.com with your order number, the item you wish to return, and the reason for the request. Do not send a return until it has been authorized. Approved returns are sent to our designated return address below. Do not send returns to any other address unless our support team instructs you to do so.
Return address
Room 201, Building 8, Hengsheng Royal Garden, No. 1166 Mengcheng North Road, Luyang District, Hefei City, Anhui Province
Return contact phone
+86 133 3701 3614
Return shipping and non-refundable costs
For a change-of-mind return, the customer is responsible for return shipping unless we state otherwise in writing. Original outbound shipping charges are not refundable. If an item is confirmed damaged, defective, incorrect, or incomplete, we will provide an appropriate remedy and cover reasonable return shipping where a return is required.
Damaged, incorrect, or missing items
Contact us promptly after delivery and include clear photos of the item and packaging. Keep all packaging until the claim is reviewed.
Refunds
After an authorized return is received and inspected, we will notify you of the decision. Approved refunds are issued to the original payment method, generally within 10 business days after approval. Your bank or payment provider may need additional time to post the refund.
Order changes and cancellations
Contact us as soon as possible. We will try to help if fulfillment has not begun, but an order cannot be changed or cancelled after it has been processed or shipped.
Operator: Anhui Shunxiao Trading Co., Ltd
Registration number: 91340103MA2W5F4C1R
Registered business address: Room 201, Building 8, Hengsheng Royal Garden, No. 1166 Mengcheng North Road, Luyang District, Hefei City, Anhui Province, China
Email: support@degya.com
Phone: +86 133 3701 3614